Frequently Asked Questions 🐾
How long does shipping take?
We offer free worldwide shipping. Delivery usually takes 5–12 business days, depending on your location.
Do you offer free shipping?
Yes! We are happy to offer free worldwide shipping on all orders.
How can I personalize my collar?
Simply choose your preferred color and size, enter your pet’s name, and select your favorite charm.
You can customize your collar with:
- Up to 7 letters
- 6 letters + 1 charm
- 5 letters + 2 charms
Are the collars handmade?
Yes. Every Pawood™ collar is carefully handcrafted and personalized with love to create a unique accessory for your beloved pet.
What materials are used?
Our collars are made with soft premium PU leather, sparkling crystal letters, and durable metal hardware for a comfortable and stylish look.
How do I choose the correct size?
Please measure your pet’s neck circumference before ordering and choose the appropriate size from our size guide.
Available sizes:
- S: 19–27 cm
- M: 26–34 cm
- L: 28–36 cm
- XL: 36–46 cm
Can I return a personalized collar?
Because every personalized collar is made specifically for your pet, personalized products cannot be returned or exchanged unless they arrive damaged or defective.
What if my order arrives damaged?
Please contact us within 14 days after receiving your order at info@pawood.eu and include photos of the damaged item. We will find a suitable solution for you.
How can I contact Pawood?
You can reach us anytime via email:
We are always happy to help you and your furry friend 🐾