Terms of service

Terms and Conditions

Overview

Welcome to Pawood! The terms “we”, “us”, and “our” refer to Pawood. Pawood operates this online store and website, including all related information, content, features, tools, products, and services to provide you with a pleasant and personalized shopping experience (the “Services”). The store is powered by Shopify, which enables us to provide our Services.

The following Terms and Conditions (“Terms”) together with all policies referenced herein govern your rights and obligations when using our Services.

Please read these Terms and Conditions carefully. They contain important information regarding your legal rights as well as provisions concerning liability, warranties, and other important contractual matters.

By visiting, accessing, using, or interacting with our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree with these Terms or the Privacy Policy, you must not use our Services.

Section 1 – Access and Account

By agreeing to these Terms and Conditions, you confirm that you have reached the legal age of majority in your country or region of residence and, where applicable, that you have given permission for minors under your supervision to use the Services on devices owned or managed by you.

To use our Services, including accessing our online store, browsing our website, or purchasing our products, you may be required to provide certain information, including your email address, billing details, payment information, and shipping information.

You confirm that all information provided by you is accurate, current, and complete and that you have the legal right to provide such information.

You are responsible for keeping your account credentials secure and for all activities conducted through your account. You may not transfer, sell, assign, or license your account to any third party.

Section 2 – Our Products

We strive to display our products and services as accurately as possible. However, colors, materials, and the appearance of products may vary due to different screen settings, devices, or display configurations.

We do not guarantee that the presentation of products on your screen will exactly match the actual product or meet your individual expectations.

Product descriptions, prices, and availability may be changed at any time without prior notice. Pawood reserves the right to discontinue products or limit available quantities for certain individuals, regions, or countries.

Section 3 – Orders

By placing an order, you submit a binding offer to purchase the selected products. Pawood reserves the right to accept or reject any order at its sole discretion.

A purchase agreement is concluded only after Pawood confirms acceptance of your order and the payment has been successfully processed.

Please review your order carefully before completing your purchase, as changes or cancellations may not be possible once the order has been confirmed.

If an order cannot be accepted, modified, or cancelled, we will attempt to inform you using the email address, billing address, or telephone number provided.

Returns and refunds are governed exclusively by our Return and Withdrawal Policy [LINK].

You confirm that the purchased products are intended solely for personal use and not for commercial resale or export.

Section 4 – Prices and Payment

All prices, discounts, and promotional offers may be changed at any time without prior notice.

The applicable price is the price displayed in our online store at the time your order is placed and stated in your order confirmation.

Unless otherwise specified, prices do not include additional charges such as taxes, customs duties, import fees, or other charges that may apply depending on your destination country.

The prices in our online store may differ from prices on other sales platforms or those offered by third-party sellers.

You agree to provide complete and accurate billing, payment, and contact information for each order and to update such information promptly if any changes occur.

You confirm that the payment information provided is accurate, that you are authorized to use the selected payment method, and that you will pay all applicable charges, including any taxes, shipping costs, and processing fees.

Section 5 – Shipping and Delivery

All delivery times provided are estimates and do not constitute a guaranteed delivery date.

Pawood is not responsible for delays caused by shipping providers, customs clearance, or circumstances beyond our reasonable control.

Once the goods have been handed over to the shipping carrier, the risk of loss or damage passes to the customer.

Section 6 – Intellectual Property

All content available through our Services, including but not limited to trademarks, logos, texts, images, graphics, product reviews, videos, designs, and other materials, is the property of Pawood, our partners, or licensors and is protected by applicable copyright, trademark, and intellectual property laws.

The use of our content is permitted exclusively for personal, non-commercial purposes. Without prior written consent from Pawood, no content may be copied, reproduced, published, distributed, modified, or otherwise used.

Your use of our Services does not grant you any rights or licenses to any trademarks, copyrights, or other intellectual property belonging to Pawood, Shopify, or third parties.

All rights not expressly granted remain reserved by Pawood.

The names, logos, product names, and designs of Pawood are protected trademarks and may not be used without prior written permission.

Section 7 – Optional Tools

Our Services may provide access to tools or features offered by third parties. We do not monitor these tools and have no control or influence over their content, functionality, or availability.

You acknowledge and agree that access to such third-party tools is provided “as is” and “as available” without any warranties, representations, conditions, or recommendations.

Pawood accepts no liability for any damages or disadvantages arising from or related to the use of optional third-party tools.

The use of such tools is entirely at your own risk and discretion. You should review and accept the respective terms and conditions of the third-party providers before using them.

We may also introduce new features, tools, or resources as part of our Services in the future. These new features will also be considered part of our Services and are subject to these Terms and Conditions.

Section 8 – Third-Party Links

Our Services may contain links, content, or features provided or operated by third parties.

We are not responsible for reviewing the accuracy, completeness, or content of third-party websites or materials. If you leave our Services and access external websites, you do so at your own risk.

Pawood shall not be liable for any damages or losses resulting from the use of products, services, resources, or content provided by third parties.

Please carefully review the policies and terms of third-party providers before entering into any transaction. Any complaints or questions regarding third-party products or services should be addressed directly to the respective provider.

Section 9 – Relationship with Shopify

Pawood uses Shopify as the technical platform to provide this online store and its related Services.

All purchases and sales made through our store are concluded solely between you and Pawood. Shopify is not a party to the purchase agreements made between you and Pawood and assumes no responsibility for products or services sold through our store.

To the extent permitted by applicable law, you release Shopify and its affiliated companies from any claims arising from your purchases or transactions with Pawood.

Section 10 – Privacy Policy

All personal information that we collect and process through our Services is governed by our Privacy Policy [LINK].

As our store is hosted on Shopify, Shopify may collect and process personal information regarding your access to and use of our Services to operate and improve the platform.

Such data may be transferred to Shopify as well as affiliated service providers and third parties located outside your country of residence.

For more information about how Pawood, Shopify, and their partners process your personal information, please refer to our Privacy Policy

Section 11 – Feedback and User Content

If you provide us with ideas, suggestions, reviews, feedback, or other content (“Feedback”), you grant Pawood the right to use, reproduce, modify, publish, and distribute such Feedback worldwide, indefinitely, and free of charge to the extent necessary to provide, improve, and promote our Services.

You confirm that you own all necessary rights to your Feedback and that it does not infringe the rights of any third party.

Pawood is not obligated to keep Feedback confidential, provide compensation for it, or respond to it.

We reserve the right to monitor, edit, or remove content that is unlawful, offensive, misleading, harmful, or inconsistent with these Terms and Conditions.

You must not use false identities, provide misleading information regarding the origin of your Feedback, or submit content containing viruses, malware, or other elements that could compromise the security or functionality of our Services.

You are solely responsible for the content and accuracy of any Feedback you provide.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally, information available through our Services may contain typographical errors, inaccuracies, or omissions, particularly regarding product descriptions, prices, promotions, offers, shipping costs, delivery times, or product availability.

Pawood reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice, and to change, update, or cancel orders if any information is found to be inaccurate or incorrect, including after an order has been placed.

Section 13 – Prohibited Uses

Our Services may only be used for lawful purposes.

You are prohibited from using our Services for, including but not limited to:

  • violating applicable laws or regulations,

  • infringing our intellectual property rights or the rights of third parties,

  • harassing, abusing, threatening, or harming other individuals,

  • transmitting false, misleading, or unlawful information,

  • distributing spam, unwanted advertising, or harmful content,

  • uploading or transmitting viruses, malware, or other malicious code,

  • collecting or tracking personal information of other users without authorization,

  • using automated systems such as bots, scraping tools, AI agents, or similar technologies to access our Services,

  • bypassing or interfering with security measures or access restrictions.

Pawood reserves the right to restrict, suspend, or terminate your access to our Services without prior notice if you violate these Terms and Conditions.

Section 14 – Agents and Automated Access

This section applies to software, services, or automated systems (“Agents”) that independently or partially independently access or interact with our Services.

Agents may only access and use our Services in compliance with the technical and legal requirements established by us. In particular, automated access must not be hidden or disguised and must not bypass security measures such as CAPTCHAs or other access restrictions.

Pawood reserves the right to technically restrict or prohibit access by automated systems at any time.

Section 15 – Termination

Pawood may terminate this agreement or your access to the Services at any time, at its sole discretion and without prior notice.

Any payment obligations incurred before termination shall remain unaffected.

Provisions of these Terms and Conditions that by their nature are intended to survive termination, including those relating to intellectual property, liability, warranties, indemnification, and privacy, shall remain in effect after termination.

Section 16 – Disclaimer of Warranties

The information provided through our Services is for general informational purposes only. While we strive to ensure that the information is accurate and up to date, we make no warranties regarding the completeness, accuracy, or reliability of such information.

Any reliance on the information provided is entirely at your own risk.

Unless expressly stated otherwise by Pawood, our Services and all products offered through them are provided “as is” and “as available” without any express or implied warranties of any kind, including warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement of third-party rights.

Pawood does not guarantee that the Services will operate uninterrupted, securely, error-free, or be available at all times.

Some jurisdictions do not allow the exclusion or limitation of certain warranties. In such cases, these limitations shall apply only to the extent permitted by applicable law.

Section 17 – Limitation of Liability

To the fullest extent permitted by applicable law, Pawood, our affiliates, partners, directors, officers, employees, representatives, contractors, service providers, licensors, as well as Shopify and its affiliated companies, shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages of any kind.

This includes, but is not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or similar damages, regardless of whether such damages are based on contract, tort (including negligence), strict liability, or any other legal theory arising from or related to your use of our Services or products purchased through our Services.

This limitation also applies to damages resulting from errors or omissions in any content or from the use of any information, content, or products made available through our Services, even if Pawood has been advised of the possibility of such damages.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless Pawood, Shopify, and our affiliates, partners, employees, representatives, contractors, service providers, and licensors from and against any claims, losses, damages, liabilities, and reasonable expenses, including legal fees, arising from your violation of these Terms and Conditions, applicable laws, or the rights of third parties.

We will notify you of any claim subject to indemnification. You agree to cooperate reasonably in the defense of such claims and provide all necessary information or documentation required.

Section 19 – Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforceable to the maximum extent permitted by applicable law.

The invalid or unenforceable portion shall be deemed separated from these Terms and Conditions, and such determination shall not affect the validity and enforceability of the remaining provisions.

Section 20 – Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with all policies and operating rules published on our website, constitute the entire agreement between you and Pawood regarding the use of our Services and replace any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Section 21 – Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without our prior written consent.

Pawood may assign, transfer, or delegate these Terms and Conditions and its rights and obligations at any time without your consent or prior notice.

Section 22 – Governing Law

These Terms and Conditions and any separate agreements under which we provide our Services shall be governed by and interpreted in accordance with the laws applicable at Pawood’s registered place of business.

Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts at Pawood’s registered place of business, to the extent permitted by applicable law.

Section 23 – Headings

The headings used in these Terms and Conditions are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

Section 24 – Changes to the Terms and Conditions

The most current version of these Terms and Conditions will always be available on this website.

Pawood reserves the right to update, modify, or replace any part of these Terms and Conditions at its sole discretion by publishing updates on our website.

It is your responsibility to review this website regularly for changes. Your continued use of or access to our Services following the publication of any changes constitutes acceptance of those changes, to the extent permitted by applicable law.

Section 25 – Contact Information

Questions regarding these Terms and Conditions can be sent to us at:

E-mail: info@pawood.eu

Pawood
1100 Vienna
Austria